Returns Policy

Alliance Fire Protection guarantees 100% satisfaction on every order. If you wish to return or exchange an item, we will gladly provide a suitable replacement or credit your account. Please contact our friendly sales team within 30 days of your original order for fast and friendly assistance. The following terms and conditions also apply when lodging a return or exchange request. A minimum 5% restocking fee may apply for orders placed incorrectly. All refunds provided will exclude any restocking fees and original freight costs. Return of any Goods must be organised by the customer at their own cost. Goods must be returned in original packaging and in a re-sellable condition. Fire fighting apparel, wearable garments and footwear that has been opened and/or worn is therefore unsuitable for resale and will not be accepted by Alliance Fire Protection, for hygiene purposes. Alliance Fire Protection DO NOT offer returns on custom made, special order, painted, printed or other such items. Return of any items is to be negotiated as required and any fees or conditions may apply at the discretion of Alliance Fire Protection. All returns are to be authorised in writing by Alliance Fire Protection in advance and a copy of the relevant invoice must accompany the returned goods with freight applicable under conditions specified in item 7 in our terms and conditions.

Custom made, special order, painted or printed items and products manufactured to a customer specification or drawing will be excluded from this return policy.